GoEuGo Q & A

1. Guaranteed Departure?

Yes, all European Circular Toursby goEUgo areguaranteed to depart 100% weekly throughout the year.

Expect: Pink Line: Operates from October to April next Year.

Expect: Brown Line: Operates from late December to March next Year.
Note: These lines are suspended for a few months due to extremely cold weather.

2. When to Register?

Typically, you can register up to 20 days before departure, and spots will still be available. However, during peak travel seasons, it is recommended to register at least 6 weeks in advance to ensure smooth arrangements.

3. Emergency Contact?

An emergency phone number is available for urgent situations outside office hours. This number is listed on the confirmed "TourVoucher ".

We recommend contacting the tour guide first during the tour, as they are more familiar with the situation.

*If the guide cannot be reached, you may contact the emergency number.

4. Single Travelers and RoomSharing?

Yes, single travelers can opt forroom sharing arranged by the company at no additional cost. However: Once agreed, no objections or changes can be made.

*If the traveler opts out of sharing after joining the tour, they must pay an additional €120 per night.

5. Visa Support Letters?

We can provide letters for tourparticipation and hotel booking to support visa applications. However: Approval is not guaranteed by the company.

* Visa fees or any losses incurred are not the company’s responsibility.
* Cancellation Fees After ReceivingVisa Documents:

More than 15 days before departure:

* The participant must provide a rejection certificate from the embassy for a free cancellation.

* If the participant gets the VISA, but cancels for personal reasons, €85 will be charged as a processing fee.

Within 15 days before departure:

* If the visa is rejected, no fee for visa documentation will be charged, but tour fees will be deducted based on the cancellation policy.

* For personal cancellations, €85 will be charged as a processing fee, and tour fees will be deducted as per the cancellation policy.
* Note: Hotels listed in visa documentation arefor visa purposes only. Actual accommodations may differ.

6. Are Public Toiletsfree?

No, most public restrooms in Europe require afee, typically between €1.00–€2.00.

7. Is a "Double Room"One Bed or Two?

By default, Twin Rooms(two separate single beds) are arranged.

If you need a Double Bed, please request it when booking. However, this is subject to availability at the hotel.

8. Meal Arrangements?

Breakfast: Continental breakfast provided at the hotel.

Lunch: Usually, self-purchased at fast-food outlets in scenic areas.

Dinner: Free choice in restaurants near scenic spots or the hotel.

Guides may also organize group meals based on local specialties and interest.

9. Can I travel with Wheelchairs?

Unfortunately, due to tour busmodel restrictions, wheelchairs cannot be accommodated, and such registrations are not accepted.

10. Accessibility to European Touristic Sites

Many European touristicsites requirewalking as tour buses cannot access them directly. Travelers with mobility issues may need to remain on the bus and cannot request refunds for missed attractions.

* Please carefully consider this before booking.
* Once the registration isconfirmed, it also represents acceptance of our terms.

11. Participation of Juvenile,Pregnant Women, or Seniors (70+)?

Juvenile under 18, pregnant women, or seniors (70+) must be accompanied by an adult under the age of 65 old to join. Pregnant women or seniors must sign a "Participant Commitment and Waiver of Liability" when registering. It is recommended to purchase appropriate insurance before joining the tour.

12. Registration AcceptanceRights:
The company reserves the right toaccept or decline any registration without explanation.

13. Accurate ContactInformation:

Please provide a valid email andphone number during registration to ensure communication and confirmation.

14. Booking Flights for the Tour:

Please wait until you receive the "BookingConfirmation" before purchasing flights to join the tour.

15 This includes details about the tour, including the emergency contact number.
Please print and bring the ticket, as it must be shown during boarding for verification.

1. Do I need to register anaccount to confirm abooking?

No, you don’t need to register anaccount. You can browse products and place bookings as a guest. We will also confirm your booking and payment information via email.

2. What if I cannot use adiscount code received through a promotion?

It’s possible that your discountcode is not applicable for online registration. Please contact us directly for registration (info@goeugo.com).

3. Can I use more than onediscount code on the same booking?
In general, only one discountcode can be used per booking. Discount codes cannot becombined.

4. How can I modify or cancel a booking?

To modify or cancel an order,please contact us as soon as possible by email (info@goeugo.com).

Include your order number and details of the changes.

* Once the changes are successfully made, we will send you a confirmation email with the updated booking details.

5. How can I check the status ofmy booking?

You can check the status of your booking by clicking on "My booking."

6. What happens after the fulltour fee is paid?

After the full tour feehas been received, you will receive a Tour Voucher

This confirmed Tour Voucher includes the departure date, time, location, and images with clear instructions of the correct meeting point.

1. How is the exchange rate calculated?

All transactions are calculated in Euro. If your credit card (or other payment method) uses a currency other than Euros, your total order amount will be converted based on the exchange rate on the transaction date.

2. How can I pay for a booking?

We accept bank transfers and credit card payments (MasterCard, Visa).

3. Bank Transfers:

At the time of registration, a deposit of at least 30% of the tour fee must be paid.

* If the registration is made less than 15 days before the departure date, the full tour fee must be paid.

4. Credit Card Payments:

Orders placed via the official website are not subject to a service fee.

Orders placed manually through the office will incur a 3% service fee.

* For both Chinese and English tours booked via the website, the full tour fee must be paid regardless of whether the departure date is less than 15 days; otherwise, the booking will not be confirmed.

A. [Tour Voucher – Meeting Point]

The Tour Voucher will list the meeting time andlocation based on your selected options during registration. This ticket includes images and clear instructions for the correct meeting point for departure.

B. [Pre/Post-Tour AccommodationNotes for Transfers]

1. For Pre-Tour Accommodation Guests: Upon arrival at the group hotel, the transfer driver will drop you off. * Proceed to the hotel front desk and check in under the name "goEUgo Limited". Present your (Tour Voucher) along with your passport to complete the check-in process.
2. Check-in Time: According to international hotel standards, especially in Europe, check-in is typically at 3:00 PM. * If you arrive earlier, the room may not be ready as it might still be under cleaning. You can rest in the hotel lobby or leave your luggage at the front desk while exploring the area. Return at 3:00 PM to check in. Thank you for your understanding.
3. Air Conditioning in European Hotels: Due to the strong environmental awareness in Europe and the climate, many hotels do not have air conditioning. This is not a reflection of substandard facilities but rather a common practice in Europe. Thank you for your understanding.
4. Tour Guide Communication: For guests staying in the group hotel before the tour, the guide will return to your hotel with the group between 8:00 PM and 9:00 PM. They will contact you to confirm the departure time and meeting details for the next day. *If you are out and unavailable, the guide will leave a note. Typically, breakfast is at 7:00 AM, so you can meet the guide or fellow travelers in the restaurant.
5. For Post-Tour Accommodation Guests: After the tour ends, the guide and group will escort you to your post-tour accommodation. The guide will assist with check-in and provide details regarding any next-day airport transfer services, including the waiting time and location.
6. Room Sharing for Pre/Post-Tour Accommodation: Pre/post-tour accommodations are additional services. Room sharing arrangements are not available. Thank you for your understanding.
7. Emergency Contact for Pre-Tour Accommodation Issues: If you encounter any urgent issues during check-in for pre-tour accommodation,
   Please call the emergency number (+31-643-448738) at any time.

Transferring lines is very simple because we have already planned for buses from both lines to arrive at the same location at the same time.Typically, when a participantneeds to transfer lines, it means they are already part of inone of the lines(i.e., they have already joined the tour).This ensures that the participant is on one of the buses. Please reassure participants: there’sno need to worry about transferring lines. At the designated meeting point,buses from both lines will naturally come together. The guide will inform participants when it’s time to transfer (i.e., switch buses).The guides from both buses will coordinate with each other, and the only thing participants need to do is carry their own luggage and followinstructions to board the other bus.

1. Tour Group Size:

Our tours typically use large buses with approximately 48 participants per group/bus under normal circumstances.

2. Onboard Restrooms:

* While the bus is equipped with a restroom, its use is not recommended due to strong odours in hot weather and the risk of accidents when passengers stand while the bus is moving.

* Drivers adhere to European regulations, ensuring the bus stops at rest areas every 2 hours for a 15-minute break. Rest assured, there will always be opportunities to use a restroom.

3. Rest Stops:
* Each stop is at a rest station near a fuel station.

* Clear restroom signs are located at the entrance of these rest stations, which are designed for international travelers. Guests will have no trouble finding the facilities.

4. Bus Stops and Insurance Rules:

* Drivers strictly follow the itinerary and schedule provided by the travel agency.

* Due to insurance policies, buses cannot stop at non-designated locations.

5. Proximity to Attractions:
* Most attractions do not permit tourist buses to park nearby, and buses must park in designated areas outside the attractions.

* To reduce walking time and effort, guides may arrange with the driver to drop off passengers closer to the attractions when possible.

* Passengers must return to the designated drop-off point on time. If passengers are late, drivers may face fines, which could affect future cooperation between the guide and driver, ultimately impacting the group's schedule.

6. Prepare Phones and Chargers:
Guests should bring their mobile phones and chargers to ensure communicationwith the guide in case of unexpected situations, such as getting lost.

1. Amenities Provided:

Due to Europe’s environmental focus, most hotels provide only shampoo, conditioner, and body wash.

Items like toothpaste, toothbrushes, slippers, and combs are not included, so please bring your own.

2. Room Size and Occupancy:

* European hotel rooms are generally small, and a room for 2 adults and 2 children will be very cramped.

* For a twin room, typically 2 people are accommodated.

* If 2 adults and 1 child (aged 2–11) are traveling, the child is charged at a child rate and does not occupy a separate bed, sharing the room with the two adults.

* For 2 adults and 2 children, the group is charged as 4 adults, with each adult and child assigned to separate rooms (1 adult + 1 child per room). If the child occupies a bed, they are charged the adult rate.

3. Triple Rooms:

* Due to limited space, hotels typically do not offer standard triple rooms. Instead, a triple room is usually a twin room with an extra temporary bed (which could be a foldable bed or sofa bed).

* These temporary beds are not as comfortable as standard beds. We do not recommend three adults sharing one room. This setup is only suggested if one of the three is a child (aged 2–11) needing care.

4. Recommendations for Groups of Three:

* For three travellers, we suggest the following options:
A) Two people share a twin room, and one person pays the single supplement for a single room.
B) Choose for room-sharing (no additional single supplement).

5. Wi-Fi Access:

Most European hotels provide Wi-Fi, but in some cases, it may be subject to additional charges.

6. Drinking Water and Kettles:

* In most parts of Europe, tap water is safe for drinking. However, due to cultural differences (as Europeans primarily drink tap water), hotel rooms often do not provide kettles. * Guests may bring their own kettle or request hot water via room service, though this may incur additional charges.

7. Hotel standard: 3-4 star hotel accommodation (Booking.com 7.5-8.5 rating), based on sharedtwin room with continental breakfast (Continental breakfast: coffee/tea, juice, bread and jam).

**GUARANTEED UPGRADES** Each (7 days) circular tour will have 2 nights at the hotel upgrade to 4 starts

1. Schengen Visa Requirement:

For participating in the "Brown Line" or "Summer Orange Line" tours, you will need a Multiple-entry Schengen Visa.

2. Schengen Visa Restrictions:

Once you arrive in Europe with a Schengen Visa, you cannot apply for a UK or US visa. You must apply for those visas in your home country.

3. For Mainland China Passport Holders:
Holding a Schengen Visa or European residence does not allow entry into the UK or USA. You must apply for separate visas for those countries.

4. Booking and Schengen Visa:

During peak seasons, tours will likely be fully booked. It is recommended that you pay a 30% deposit to secure your spot.

If you receive a rejection notice for your Schengen Visa application, you can get a full refund if you provide the rejection notice before 15 days of departure (excluding non-tour-specific hotel bookings).

5. Countries Covered by Schengen Visa:

The Schengen Visa allows access to many countries. You must apply for those visas in your home country.

Note: Visa requirements for various countries are subject to change. Please confirm with the relevant country's overseas embassy, ​​consulate or representative office before departure. Relevant entry regulations are still subject to the latest announcement by the government of the country of entry.

* The disbanding times for the return journey will be provided in the ◆ Drop-off points list. This is for the convenience of arranging your return transportation.

* Please note: These times are for reference only, and any delays should not be disputed. The exact disbanding time and location will depend on the traffic conditions of the day.

* Our guide will inform guests of the estimated time and location of arrival. If you have family or friends picking you up, please notify them about the situation based on the actual circumstances at the time.

Dear Travelers,

Starting from October 1, 2025, guests who book Pre- or Post-Tour Hotels with the 【goEUgo Circular Tour】in designated cities* can enjoy FREE airport transfers! 🚐

Travel with peace of mind from start to finish, and embark on the perfect European journey with ease! 💙

📍 Applicable Cities & Airports*

Paris (CDG) | London (LHR) | Frankfurt (FRA) | Barcelona (BCN) | Madrid (MAD) | Copenhagen (CPH) | Amsterdam (AMS) | Budapest (BUD) | Rome (FCO) | Lisbon (LIS) (post-hotel transfer only) | Vienna (VIE) | Prague (PRG) | Oslo (OSL) | Stockholm (ARN)

📝 Service Details

✅ Airport → Pre-Tour Hotel

✅ Post-Tour Hotel → Airport

✅ Transfers at designated times & locations

✅ Must be booked at least 7 days before departure

⚠️ Note

If designated times do not match your schedule, you may opt for the paid transfer service:

💶 €70 per person / per trip (minimum 2 people)

💶 Pink Line €90 per person / per trip (minimum 2 people)

✈️ With goEUgo circular tour, your journey is made more caring & more effortless!